Czech Republic

A day in the life of a Czech counsellor

The counsellor usually starts his day with checking the mailbox and scheduling meetings (usually from partners, because clients generally contact counsellors only by phone). Then counsellors perform all administrative tasks related to their service, such as preparing monitoring sheets, client satisfaction sheets and printing.

In the morning counsellors may have meetings with partners (e.g. Regional Branches of the labour office) in order to present the GOAL project to clients who were identified as suitable by the representatives of Regional Branches of the Labour Office. They give a short presentation about the project, scope and form of the cooperation to the suitable clients. The counsellors also distribute promotional material (leaflets with contact details and working hours to the client). If someone is interested in the service provided by the GOAL counsellors, he or she easily approaches a counsellor by phone. 

Meetings with clients usually take place in the afternoon. If a meeting with a client is booked, the counsellor generally travels to the client and then he spends approximatly  1-1,5 hours with his client.

At the start of every session, counsellors try to find out information about the client, his or her position within the family and wider friendship circles, his or her health, and they also explore the client’s feelings and ideas, motivation et cetera. Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.

Although the approach is different for each individual client, there is a ‘shared’ methodology:

  1. Introduction
  2. Explanation of project objectives, working conditions, ensuring anonymity etc.
  3. Clarifying expectations
  4. Identification of client´s needs
  5. Concretization of the client´s goal
  6. Mapping the client’s current situation (mapping the client´s past and current situation, his competences = career diagnosis)
  7. Expectations and interview based on counselling methods– identifying strengths and weaknesses, client’s needs et cetera, use of particular tools in accordance with client’s needs.
  8. Finding the solutions (educational trajectory, career changes, personal development journeys)
  9. Proposals that emerged from the sessions
  10. Supporting the client in the realization of his target (setting the action, plans, checkpoints in client´s development based on his/her career objective/goals)
  11. Conclusion

After the meeting, the counsellor usually travels back to his office and then checks the mailbox and answers the phone calls.

Some clients prefer to obtain additional information by phone or email, while others prefer solely face-to- face conversation with a career counsellor.

Answering the client’s questions usually takes place either in the afternoon or evening (usually by phone).

By the end of the day and based on the guidance session outcomes, a counsellor  usually archives and updates client folders together with all documents such as  monitoring data sheets.



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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