Key findings

User outcomes

Key outcomes

From the sample obtained during qualitative interviews, evaluator recorded clients’ motivation with regard to obtaining higher qualifications and improving their opportunities in the labour market. In terms of obtaining relevant information, client expectations were met. However, financial barriers were a significant challenge, and limited the clients’ ability to achieve educational goals. Respondents interviewed within the WAVE 1 generally expressed that they had received the information they were looking for. They felt they had experienced improvements in self-confidence, and their desire to re-enter education or training. According to respondents, the main obstacle lies in insufficient information about courses offered within further education.

Strengths and achievements

Expectations were generally met and programme staff see GOAL services as a step to the activity which is going to be supported in the future. They have established very good cooperation with the local stakeholders.

Challenges and barriers

The main obstacles are lack of financial resources (lack of state support) for the target group and lack of relevant information about further education. There is no integrated system and support from the state budget that will enable low-skilled clients to enroll in particular courses within the further education system. There is also significant problem in providing these services to the clients who live in areas where public transport availability is limited.

Another barrier lies in the fact that even when the target group receives useful information about their possibilities regarding further education or achieving their career goals, they are not able to reach them without further help from the counsellors, in most cases. That is quite apparent from the follow-up survey. Some of the clients were able to reach their goals, however those clients’

motivation was really high, which is not so common within this target group. In case of career goals, it is quite apparent that some of the clients were able to find a job, however rather due to improving on the labour market than due to achieving the goals they were trying to assess. Therefore it is vital to set up the guidance system in the form of continuing guidance sessions in order to help boost the possibility of the goal achievement.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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