Client cases

The vast majority of counselled clients attended only one session. The case studies are based on qualitative interviews with counsellors:

Client 1: this client is 23 years old, female without upper secondary education. She has not been in regular full time employment, at this moment, she usually works on temporary basis only. The client talked about her background situation and reasons why she has dropped out from the education in her final year; she was unable to complete final exam from English in her final year of the studies and she feared that in the case of another failure, she would not know what to do in her further professional life.

  • Session: Client failed her exam in English and it emerged from the interview that she has also health related problems. She attended session in order to solve her current situation and to get psychosocial support. During the session which took place in Most, counsellor used card technique to help the client to express her emotions. She had to choose one particular card reflecting her current emotions. With the card in her hand, she started to talk about her fears and worries. Her self-confidence was at the very low level. The structured interview was aimed at determining her values and goals. Client discussed with the counsellor about her current priorities (education/health-related issues). The whole conversation was very passionate and client showed her emotions. She concluded herself that in order to get the education, she has to solve her health problem first. Client expected guidance and advice in finding solution to her situation. In the later stages of the guidance, client found out ways how to improve English language skills and she came up with the idea to secure foreign internship or job opportunity abroad.

Client 2: this client is 46 years old and she comes from region with one of the highest unemployment rate in the Czech Republic. She hasn’t finished her formal education at the upper secondary level. She has been employed as a cook in the home in the Retirement home. Although she is satisfied in her job, she feels that in order to keep her job, she needs to gain a job-related qualification.

  • Session 1: Session was primarily focused on identifying her personal goals and on the ability to strengthen her competences. During the interview, client was very motivated to further education. She stated that she likes to learn new things and doesn’t want to be only assistant cook because she knows that she is able to improve her qualification in order to be independent cook or even head cook. She considers this position to be her long-term goal and the greatest motivation.
  • Session 2: At the second meeting, counsellor explained the client that with regards to her current job and her practice (3 years) she can have their practice recognized within the recognition and validation of previous learning system (according to The Further Education Results Recognition Act (i.e. Act No. 179/2006 Coll.)). Counsellor explained the client what is required in order to have her practice recognized provided client with the necessary information. The client has been provided with information and contacts together with information about the estimated costs of the course. She enrolled in the course (authorized by the Ministry of Education) focused on gastronomy.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

Navigatie

Contact Info