Key findings

SERVICE QUALITY


Implementation and aims

Establishing the cooperation with suitable partners has been one of the most important activities and conditions for successful implementation of the project in the Czech Republic. According to staff members and partners, this cooperation is currently at the very high level and if financial barriers will be overcome and solved, all relevant stakeholders would like to maintain this level of partnership. GOAL project team/NUV aimed to introduce career guidance as a new service provided by regional LLL centres. GOAL project team would like to mention that in terms of creating the cooperation with suitable partners and introducing career guidance as a new service provided by the LLL centres in both regions, our initial expectations were exceeded. Regarding the fact that GOAL project team were starting from the scratch, the main focus was on establishing the cooperation and introducing this service to the clients.

Strengths and achievements

Key strengths and achievements were: establishment of two regional career guidance centres in both regions; motivated staff having wide range of professional skills; development of intensive and mutually beneficial cooperation with labour offices and other relevant partners; and further professional development of the staff. Amongst policymakers, GOAL is considered as a significant step to the integrated system of the career guidance.

Challenges and barriers

Regional counsellors were not 100% focused on career guidance; they had to deal with administration, establishing the partnership networks in the regions, promotion, client, acquisition, reporting. They had to travel to clients – this was very time demanding for them.

Baseline and progress across GOAL’s five intervention strategies

The table below provides a brief evaluative summary of the quality of different aspects of the GOAL programme in the Czech Republic, comparing quality at the start of the evaluation (baseline) and at the end. In this table, evaluator provides numerical ratings for each of the five intervention areas, and an explanation of that rating for each category. These ratings and explanations are provided for the start of the evaluation and the end, with the aim of briefly summarising key issues and change over time. In addition to provide ratings and commentary for the five core GOAL intervention areas, evaluator also addresses overall service quality and policy interest/support. The latter is a key factor in determining future programme sustainability.

Table: Summary of the quality of different aspects of the GOAL programme in the Czech Republic (pdf, 4 p.) (425 kB)

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

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from clients, counsellors and stakeholders

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