Key implications

Service quality

Implications for future programme development

Tensions may potentially arise with regard to the relationship between service quality and service efficiency, for example with regard to staff time and other costs. Regional counsellors had to deal with administration and organizational issues. In future programmes, they should be given more administrative support.

Policy Implications

Implications of policy

There is a need for a systematic solution at the national/regional level and there is also need to determine which institution will be responsible for these services in the future. According to staff members’ survey and interviews with stakeholders (Labour Offices) securing the funding is definitely an issue to be fixed in order to have full support for the target group. Financial possibilities of this target group are very limited.

Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

“Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

Key implications

Service quality

Implications for future programme development

Policy Implications

Implications of policy

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