Implications for future programme development
Tensions may potentially arise with regard to the relationship between service quality and service efficiency, for example with regard to staff time and other costs. Regional counsellors had to deal with administration and organizational issues. In future programmes, they should be given more administrative support.
Implications of policy
There is a need for a systematic solution at the national/regional level and there is also need to determine which institution will be responsible for these services in the future. According to staff members’ survey and interviews with stakeholders (Labour Offices) securing the funding is definitely an issue to be fixed in order to have full support for the target group. Financial possibilities of this target group are very limited.