Key findings


In Flanders, GOAL focused on unqualified school leavers (ISCED 3). At de Stap, the service ‘Word Wijs!’ concentrates specifically on young adults (18-25). At de Leerwinkel, GOAL focused on unqualified school leavers of all ages. In this target group, there is a lot of diversity, concerning:

  • Gender – 50% male versus 50% female clients.
  • Age – clients are aged between 18 and 45 years old.
  • Native language – there are 26 different native languages for all clients in the data monitoring system.

However there are also remarkable similarities between clients of the GOAL project:

  • Only 13% of the group is employed.
  • A majority of all clients (73%) is aged under 26.

For 54% of all GOAL-clients, it is the first time they enrol in guidance. Thus it cannot be stated that clients run from one guidance service or system to another.

97% of all clients reported a positive attitude towards learning. However 67% of them experience one or more barriers that have previously prevented them from participating in education.

74% of all clients do not or not really believe in his or her capacity to attain a specific outcome (low self-efficacy scores).

At the start of educational guidance, only a quarter of all clients had clear ambitions regarding their career.

At de Stap, all of the GOAL counsellors are employed on a part time basis. At de Leerwinkel, all of the counsellors work full time, although none of them work full time on GOAL. More experienced counsellors are working in the same team with counsellors with less experience. The experience of the staff members differs from several months up to several years. Since there is no specific diploma in Flanders that relates to educational or career guidance, counsellors have different educational backgrounds, though most of them have a (more or less) guidance-related diploma.

Both at de Stap and de Leerwinkel, administrative support for GOAL counsellors is limited.



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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