Key implications

Developing and sustaining partnerships and networks

Implications for future programme development

GOAL has shown a number of strengths with regard to building partnerships, but also faces a number of hurdles. GOAL would be strengthened if more organisations saw the value of GOAL-type guidance for their clients, e.g. in the process of finding a sustainable job. Strong partnerships will remain essential, even if structural embeddedness is successfully established (see Policy Implications below).

Working with strict framework agreements and protocols to exchange client information could make collaboration between partner organisations easier.

Policy implications

Implications of policy

Lack of structural embeddedness in existing structures and the system of temporary funding by different local stakeholders leads to dependency on these stakeholders (for funding). Furthermore, it contributes to dependency on (political) policy priorities of these stakeholders (especially with regard to the funding of local governments).

Moreover, the lack of structural embeddedness hampers close collaborations with other organisations as the GOAL service has a temporal character and is not always perceived as a sustainable partner. As a result, the referral of clients is less systematic than it should be, and is heavily dependent on the goodwill and knowledge of partner organisations.

The lack of structural embedment also demands significant commitment on the part of staff members, who must stay motivated while being in an uncertain position.

Implications for policy

The current success of the referral process (most clients are referred by different partner organisations) demonstrates the need for and complementarity of the GOAL service.

Structural embedment of the GOAL service is a political decision which requires an agreement from different policy domains (education, work, social affairs, migration and civic integration). The GOAL project aims to contribute to this decision making and to show ways that the service can be structurally embedded.

Partnerships in different policy domains require collaboration with these policy domains at Flemish level to develop and sustain complementary services for the target group and to develop structural collaborations at different levels within the organisations.



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


Contact Info