Key Implications

counsellors competences

Implications for future programme development

Transparency and open discussion on competences needed and competence development for counsellors is important, especially when gathering knowledge about a new target groups and learning what will work for them and their needs. Cooperation between specialists that service the target groups is mutually beneficial and can contribute to competence development. Service user’s feedback obtained on regular bases can shed light on what works and what is needed.

Policy implications

Implications of policy

The regulations concerning the job title ‘educational- and vocational counsellor’ help to ensure competences and facilitate effective service. A job description and ethical guidelines, developed by the Association of educational- and vocational Counsellors, are in place at the national level for counsellors. This may suggest that countries such as Iceland which have well-developed counselling-related policies, may be better placed to serve vulnerable clients. The high level of training and support enjoyed by counsellors in Iceland ensures competence development and has implications both within the country and across the GOAL project’s five other countries.

Implications for policy

Training and lifelong learning among counsellors is important and should enjoy continued support. As the findings suggest, the sharing of knowledge and expertise between professionals is highly beneficial to everyone involved, and indirectly to service users. This suggests that the creation of a mutual forum with regular meetings where dialogs can take place between specialists, would be highly beneficial. The opportunity for peer-learning, the sharing of experience and concerns, creates support and contributes to ongoing competence development.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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