Key Implications

Characteristics

The challenges associated with this particularly disadvantaged target group may have implications for guidance-related policy. It is possible, for instance, that guidance services for particularly hard to reach groups should limit their focus to pre-educational and pre-employment elements such as punctuality, motivation and self-esteem. Also, if the guidance is to be effective there has to be access to resources that aid in dealing with the difficult circumstances and other barriers that the clients experience.  

Implications for future programme development

The circumstances, personal issues and complex barriers the service users in the GOAL target group in Iceland face, need to be dealt with first (or at least simultaneously with other guidance focuses) if clients are to be able to participate in adult learning. This means that a programme like this is not only resource intensive, it impacts on what the counselling focuses on. Counsellors may need to focus on basic behavioural issues such as punctuality. Counsellors may also need to develop competences that enable them to meet the target groups needs effectively e.g. competence related to psychological counselling, or these services may need to be drawn into the network.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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