Key Implications

Developing and sustaining partnerships and networks

Implications for future programme development

The sharing of knowledge and resources between programme partners and other stakeholders has been mutually beneficialbut time needs to be allotted for mutual understanding and planning of developments. It is crucial that the benefits of partnership to those involved are clear. The collaboration of diverse organisations might be favourable in light of the complex issues and circumstances that the target group is faced with. Roles of different parties within the collaboration need to be clear.

The establishment of an effective partnerships with employers was not successful. Future programs should try to get employers commitment earlier, for example by including employer representatives and/or trade union representatives on a steering group.

Policy implications

Implications of policy

Institutional borders can create a barrier. The absence of a connection with the healthcare system is possibly reducing the potential success of the service for the target group and creating barriers.

Implications for policy

In Iceland the aim was to reach out to more vulnerable groups. Individuals that have not sought guidance within the adult educational system at their own initiative. Their circumstances were in many cases highly complex and they needed the aid of different specialists. An increased knowledge of available resources within other organisations and a referral system between partners would enhance the service to these clients. Improved partnership and networks enabled the sharing of expertise and knowledge.

The creation of incentives within the private sector, that motivate managers to encourage their employees to participate in adult guidance and increase their qualifications, might also be beneficial.   

Policymakers within relevant sectors, can support the process of building and maintaining a collaboration between organisations, both systematically and informally, amongst partners working with vulnerable groups. Appropriate support and sharing of responsibilities has the potential to improve effectiveness and policy efficiency. The issue of funding and subsistence among adult learners needs to be addressed within policymaking. Most adults have financial commitments and can’t afford loss of income while studying. Policymakers can initiate and steer the process of connecting systems (e.g. healthcare system, welfare system, educational system) that will facilitate service to more vulnerable groups in the future.



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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