Key findings

Guidance activities and processes

Guidance activities and processes: quantitative findings

Reasons for seeking guidance

The most common reasons for guidance activities as indicated by clients were exploring educational opportunities and assistance with job search. This corresponds with the main focus of the session – discussing learning opportunities. Analysis of data by target group profile suggests that that guidance services should offer a package of services because different target groups come to guidance for different reasons.

Duration of sessions

In the Lithuanian model the majority of clients received individual face-to-face consultations with a duration of sessions 31 minutes and longer.

Client referral

The data collected about clients showed a dominant route to services: one third of clients were referred by (un)employment service, one third were referred by educational institutions / support services and a smaller part (26%) found out about services individually.

Validation of Prior Learning (VPL) typically was a part of the session but only a small share of service users recognised it as such. Moreover, a very small part of clients indicated VPL as one of the reasons for seeking guidance. This indicates that VPL should be better integrated into the guidance sessions and that in general it needs better awareness raising among population.

Guidance activities and processes: qualitative findings

Although each case is different and there is no standard duration, a guidance session can be roughly divided into the following phases: introduction, clarifying of personal objectives, mapping the client’s current situation, identifying career or education perspectives, choosing learning and job possibilities, agreement on next steps taken by client. During follow-up sessions, clients informed about progress, obstacles encountered, performed additional tests needed and further discussed training opportunities.

According to programme staff the majority of clients needed more than 2-3 sessions. When comparing work with motivated clients who know what they want and those who are in doubt about their future the staff said that much more time was required to work with the latter group.

According to programme staff, the underlying philosophy of guidance services was to take into account each individual client, therefore, the sessions were dedicated to better identifying clients’ needs, skills and competences. The methods and tools chosen depended on each client case. This implied that counsellors would be highly flexible and able to adapt to the clients’ needs with strong interpersonal skills.



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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