Context and aims
GOAL programme counsellors before the GOAL had access to a number of publicly available guidance tools that were designed during ESF or other support-programmes projects. The majority of these counselling tools were designed primarily for school age students and their adjustment and adaptation for the work with adults took time.
Both GOAL sites in Lithuania were used to working mostly with low qualified or low educated adults, therefore, they had a pre-selection of tools adequate and suitable for this target group. In both sites data monitoring tools and registrations systems were not used systemically.
The GOAL programme aimed to find the most suitable ways and tools to provide counselling services to early school leavers and low-skilled based on analysis of experience.
Tool selection, development and use
Taking into account findings from SWOT analysis and the needs expressed by the sites, the following tools were developed or improved: a form of semi-structured interview, tools for mapping competences and interests to use according to needs of clients, structure and framework for a Career Plan, written information about CV and motivation letter writing to be used for sharing with clients.
The sites have used these tools mostly depended on individual client, his or her motivation to go deeper into process or just to get some brief information.
Interviews and follow-up survey revealed that for clients it was challenging to specify tools/activities used in the counselling that they found particularly useful. The majority of clients contacted for follow-up survey (18 of 31) indicated paper-based tools as particularly useful. They also recalled using internet sites (12 clients), brochures (11).
Strengths and achievements
According to staff, the most useful tool was the semi-structured interview guide as it helped to establish a good and close working relationship between the consultant and client. Counsellors also welcomed questionnaires for mapping competences and interests adjusted to adult learners. Finally, the sites found it useful to integrate parts of GOAL data monitoring instrument and client satisfaction survey questionnaire into their practices.
Challenges and barriers
No major problems occurred in use of tools. The counsellors were instructed about the tools and did not face substantial barriers in applying them. Staff after GOAL sessions expressed their needs to further specialise tools according to target group, but this request is beyond the GOAL.