Key findings

Guidance tools

Context and aims

GOAL programme counsellors before the GOAL had access to a number of publicly available guidance tools that were designed during ESF or other support-programmes projects. The majority of these counselling tools were designed primarily for school age students and their adjustment and adaptation for the work with adults took time.

Both GOAL sites in Lithuania were used to working mostly with low qualified or low educated adults, therefore, they had a pre-selection of tools adequate and suitable for this target group. In both sites data monitoring tools and registrations systems were not used systemically.

The GOAL programme aimed to find the most suitable ways and tools to provide counselling services to early school leavers and low-skilled based on analysis of experience.

Tool selection, development and use

Taking into account findings from SWOT analysis and the needs expressed by the sites, the following tools were developed or improved: a form of semi-structured interview, tools for mapping competences and interests to use according to needs of clients, structure and framework for a Career Plan, written information about CV and motivation letter writing to be used for sharing with clients.

The sites have used these tools mostly depended on individual client, his or her motivation to go deeper into process or just to get some brief information.

Interviews and follow-up survey revealed that for clients it was challenging to specify tools/activities used in the counselling that they found particularly useful. The majority of clients contacted for follow-up survey (18 of 31) indicated paper-based tools as particularly useful. They also recalled using internet sites (12 clients), brochures (11).

Strengths and achievements

According to staff, the most useful tool was the semi-structured interview guide as it helped to establish a good and close working relationship between the consultant and client. Counsellors also welcomed questionnaires for mapping competences and interests adjusted to adult learners. Finally, the sites found it useful to integrate parts of GOAL data monitoring instrument and client satisfaction survey questionnaire into their practices.

Challenges and barriers

No major problems occurred in use of tools. The counsellors were instructed about the tools and did not face substantial barriers in applying them. Staff after GOAL sessions expressed their needs to further specialise tools according to target group, but this request is beyond the GOAL.      



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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