Key implications

Characteristics

Implications for future programme development

Taking into account the relatively poor literacy, numeracy and digital problem-solving skills of adult population that were revealed by PIAAC survey, two implications can be considered. First, adult guidance services may wish to include a focus on basic skills, for example by making efforts to identify and improve the basic skills of adults with low levels of education, an approach currently being piloted as part of GOAL in the Netherlands. There may be an opportunity to learn from the Netherlands’ experience, especially if low basic skills become a higher priority issue for government following the release of these PIAAC results. A second implication relates to poor Lithuanian results on the problem-solving in technology rich environment aspect of PIAAC. These poor results suggest that low-educated adults may struggle to use online guidance resources, unless these resources are specifically designed for this target group. This potential challenge highlights the need for face-to-face counselling for this target group.
 

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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