Key implications

User outcomes

Implications for future programme development

Taking into account the absence of regular funding for counselling services (provided outside of PES system), if more extensive outreach efforts are adopted, this is likely to have implications for programme resources and costs.

Policy implications

The experience of GOAL in Lithuania suggests that although in general GOAL outcomes from perspective of client should be assessed as highly positive, clients face a large mix of personal and other barriers in fully achieving their goals or taking one step up after the counselling. This implies that collaboration with a diverse group of specialists and expanding resources for the target group needs to be looked at from the policy level.

The model of one session in Wave 1 after overall GOAL experience did not prove to be very effective, because it is hardly possible to serve the needs of clients in just one meeting, nevertheless, it had some positive effect on the introduction of minor changes in viewing their life situation and taking new decisions related to education or/and job search.

Implications of policy

Taking into account such outcomes of guidance as enrolment into course, for some clients it will not be possible to achieve these outcomes because of financial reasons. Only a small part of training programmes is free of charge or suitable for adult learners. Partners from PES also complained that many formal training programmes are too long for adult learners and, therefore, they cannot be funded by ESF. When it comes to guidance for seniors, there is even less offer in terms of training that would help them integrate into labour market. Then some other activation measures should be proposed, e.g. volunteering schemes, publicly supported jobs, etc.

Implications for policy

Counselling for adult learners can only be effective if combined with other incentives like active employment policy with measures for integrating vulnerable groups back to the labour market. If there is no offer of further training, courses and programmes, or financial incentives, the counselling itself is unlikely to have sustainable effects.





"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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