Key implications

Outreach strategies

Implications for future programme development

Taking into account the absence of regular funding for counselling services (provided outside of PES system), if more extensive outreach efforts are adopted, this is likely to have implications for programme resources and costs. It may also have implications on outcomes, as more disadvantaged clients can be expected to achieve fewer positive outcomes than less disadvantaged clients. A comprehensive national level analysis of institutional network dealing with low-motivated disadvantaged clients and barriers that clients face in reaching services should be performed to identify the duplications and the gaps in institutional framework. In the existence of strong PES system for counselling job-seekers and unemployed, a political support should be secured to expand an alternative service. Such services should be built on actual needs of existing and potential clients.

Policy implications

Implications of policy

The outreach services are largely impacted by policy issues: strong positioning of PES services due to ESF funding and lack of systemic funding to provision of counselling services in educational institutions.

Implications for policy

The GOAL experience showed that GOAL sites without additional funding and clear mandate would not be capable of providing high-quality guidance services targeted exceptionally for low educated / low skilled persons. The relatively high cost of counselling services per client may have implications for policymakers’ ability and willingness to support GOAL or similar programmes in the future, after EU funding has ceased. The decisions regarding expanding services on wider scale should be based on the needs analysis including analysis of overall current institutional framework and actual costs-benefit analysis. In estimating costs of the system ESF spending on counselling services within PES and actual gains should be taken into account. Supporting NGOs to play a more active role in outreach or referral, creating mobile counselling places or delegating responsibilities for building adult counselling system to municipal level (based on municipal adult education coordinators network) are other options.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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