Recommendations for practice

In building GOAL-like programmes, actions should be taken to alleviate the constraints which GOAL faced in Lithuania: fragmentation of the system and poor coordination of similar guidance initiatives of different actors; lack of systemic/clear financing mechanisms; absence of counselling specialists’ standards, competences profiles and low offer of continuing professional development measures; and a lack of guidance tools tailored specifically to target groups.

Before the development of GOAL-like programmes/services it would be beneficial to perform a comprehensive national level analysis of institutional networks serving low-motivated, disadvantaged clients and barriers that clients face in reaching services. This would help to identify the duplications and the gaps in institutional framework. The staff acknowledged that such services should be built on the real needs of existing and potential clients. They welcomed the project but on the other hand they admitted the constraints faced by GOAL – in the absence of targeted funding the sustainability of outcomes achieved is questionable and episodic, and project-based services are in some cases may be regarded as unsustainable or of poorer quality by their clients or partners.

When strong PES or similar system for counselling job-seekers and unemployed exists, a political support should be secured to expand alternative services such as GOAL.

The success of GOAL-like services to a large extend depend on outreach activities. However, more extensive outreach efforts are likely to have implications for programme resources and costs.

Although housing GOAL within educational institutions appears to be very effective in getting the target group to come to counselling sessions, the advice received and opportunities on offer may be influenced by the educational institution’s (understandable) need to recruit students. The neutral and independent character of the service should be regarded as one of the important quality criteria.

The Lithuanian GOAL project was to a large extent built on existing partnerships, which should mean these partnerships are sustainable beyond the life of the programme, but there may be an impact on the quality of the partnerships. Future programme development would have to consider carefully how sustainable partnerships can be built, especially with local policy level organisations and NGOs, given the importance of partnerships and networks to each stage of the guidance process.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

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