Key Findings

guidance activities

Guidance activities and processes: quantitative findings

The GOAL intervention in the Netherlands is unique: guidance sessions can be characterised as very short relative to those in the other participating countries (average 16 minutes).

The participants come from two very different types of organisations: a social service and a prison. This distinction is clearly reflected in the goals of the clients coming into the organisation. Participants from the municipality of Emmen come to the social service for practical reasons: for support with finding a job and making a CV. They have a clear focus, which is not necessarily directed at personal development/learning. Within the penitentiary institutions, the focus is almost not at all on work; people there are indeed more interested in personal development (educational opportunities).

Guidance activities and processes: qualitative findings

In all four of the pilot organisations, administering the Literacy Screener and the discussion about the outcome are fixed parts of the work process (standard procedure). The Literacy Screener is administered immediately upon arrival, and although PI Lelystad does sometimes encounter some resistance, participants generally do cooperate. The outcome provides the organisations with relevant information for the further performance of their work process.

The different parts of the guidance process (administering the Literacy Screener and discussion about the outcome/referral to a language course) are not always performed by the same person/department. This requires good arrangements and communication between the different people involved. It is striking that three of the four pilot organisations use unpaid workers (trainees or volunteers) to administer the Literacy Screener. In chapter 7, we go further into the competences they need to have.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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