Key Implications

guidance activities

Implications for future programme development

Aksept, PI Lelystad and PI Achterhoek provide the language lessons within their organisation themselves. This is not common in the Netherlands: clients are usually referred to a language point to be connected to language lessons there. Internal language lessons can be an advantage because the different parts of the guidance process are then more integrated. However, service delivery and/or quality still depends on a good partnership between the different departments/employees involved that are responsible for the different parts of the guidance process. Within one of these three pilot organisations, it is evident that information is not exchanged between departments and that the internal cooperation is not optimal.

The special character of the penitentiary institutions can make the guidance process more difficult, in the sense that clients with (very) short sentences do not see the added value of this. If they do undergo the Literacy Screener, a process cannot be started/finished within the penitentiary institution if the client has an indication of low literacy. It would be nice if these clients would receive further guidance in this area outside penitentiary institution.

Policy implications

Implications of policy

The Dutch approach to low literacy focuses on finding more low literate people by having organisations with a main purpose other than addressing low literacy screen their clients for low literacy in a fast and easy way. Four organisations of diverse types are participating in the Dutch GOAL project: organisations focusing on labour participation and prisons. They show that the Literacy Screener can be used effectively in different types of organisations. The common factor (and an important condition for the successful use of the instrument) is that the Literacy Screener provides useful information for the organisations’ own work processes.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

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