Key Implications

guidance tools

Implications for future programme development

The Reading and Writing Foundation and the Ministry of Education, Culture and Science acknowledge, in part thanks to GOAL, the importance of customisation: checking how you can provide custom support for various types of instruments. For this reason, the Reading and Writing Foundation is current developing variants of the Literacy Screener that are shorter and better applicable in organisations that have less elaborate work processes.

The pilot organisations make almost no use of the road map tool, partly because three of the four organisations provide internal language lessons. The Reading and Writing Foundation has also experienced (outside GOAL) that the road map tool instrument is not yet used often. This deserves additional attention after organisations have familiarised themselves with the use of the Literacy Screener.

Policy implications

Implications of policy

In the Netherlands, the focus is on one instrument: the Literacy Screener. This instrument can be administered quickly and easily and provides the pilot organisations with a structured method that allows them to identify low literacy among their clients. The organisations are convinced partly as a result of the assistance from the Reading and Writing Foundation of the importance of screening for low literacy and the Literacy Screener has been implemented successfully in their working process.  The intensive and personal nature of the assistance has proved successful.

Implications for policy

It is evident from the experiences of the pilot organisations that they appreciate the added value of screening. However, the Reading and Writing Foundation has clearly experienced (inter alia during the recruitment for GOAL pilot organisations) that this added value is not always sufficient.  The Count on Skills project leader and the initiator of GOAL in the Netherlands draws the following conclusions from the above:

“Screening does provide for a need, but the challenge is how we as the government and in this case the Reading and Writing Foundation can facilitate and support municipalities in such a manner that it actually aligns with their regular work processes. The Literacy Screener sometimes fits and sometimes does not. [...] The tension lies in the practical feasibility and the extent to which such an instrument can be implemented.”



"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."


“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“


“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”


"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."


"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”


"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”


from clients, counsellors and stakeholders


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