Key Findings

characteristics

Most of the Dutch sample consisted of clients from the social service in Emmen. The other (smaller) part consists of a special target group: male-only prisons. The employees of the organisations say that shame and avoidance behaviour play a (major) role in both target groups, which are significantly different from each other. The majority of respondents are of Dutch descent and have Dutch as their mother tongue. Shame at their poor literacy skills is particularly evident in the native Dutch-speaking group.

Important obstacles that respondents have experienced in improving their education and/or work situation include low Dutch language skills, age, the costs of training and a lack of self-confidence. The Dutch approach responds to this by means of accessible, low-threshold and customised language education.

A number of characteristics of the participants struck us in particular: 60 per cent of the participants feel more or less in control of their lives. This is striking given that participants are in detention or unemployed. The target group also identifies itself as (very) keen to learn. However, in practice, they are often not open to taking language lessons. This is discussed further in chapters 9 and 10. When looking at the highest education level completed, it struck us that twelve per cent of participants have completed a university or university of applied sciences education. This is quite high compared to the results of the Dutch PIAAC study on this behalf, which indicate that 4.8 per cent of low literate adults in the Netherlands are highly educated (tertiary education).  Perhaps our finding confirms that the Literacy Screener only gives an indication of low literacy and additional investigation of the individuals’ literacy skills is necessary before drawing firm conclusions about their abilities.

The pilot organisations provide different types of services: from reintegration and day care for adults who are at a large distance from the labour market, to detention. The clients who make use of these services vary in age, background and level of knowledge. One of the objectives of GOAL in the Netherlands is to identify more people with low literacy. To achieve this, screening is being started in different organisations where addressing low literacy is not the main objective. Although the Dutch GOAL project focuses on one problem (low literacy), the target group can vary in terms of background characteristics.

A DAY IN THE LIFE OF A COUNSELLOR

Iceland
Iceland

"GOAL interview: a client came to discuss a program for validation of employability skills, in which she is going to participate."

"In-house discussions with other counsellors and project managers on an unexpected issue with a student. We tried to solve the issue together. We had to contact another school."

Lithuania
Lithuania

“Presentation for unemployed people about possibilities to get involved into the Goal project and get free of charge orientation and guidance.”

“Orientation and guidance of adult people. 2 clients are consulted: they are unemployed and have plans for learning a new profession in order to find a job.“

Netherlands
Netherlands

“The prison population and educational needs of the detainees are far from homogeneous.”

 “Usually, there are 6 to 8 detainees at a time, each with an individual program. I guide them. The guidance can be focused on basic education, vocational education or specific courses detainees are taking at that time”

Slovenia
Slovenia

"Working with clients gives me energy and brings me joy, because between individual sessions I can see progress, changes, new beliefs, enrolment in education programmes and I can build good relationships with my clients."

 

"The feeling that I do a lot of good for my clients is priceless."

Czech Republic
Czech Republic

“At the start of every session, counsellors try to gather information about the client, his or her position within the family and wider friendship circles, and his or her health. They also explore the client’s feelings, ideas and motivation.”

“Based on the client’s answers, the counsellor selects ways to proceed in order to meet the client’s needs and goals.”

Flanders
Flanders

"All information, agreements made and steps taken during sessions are written down in the registration system"

“Even the names of persons clients have been talking about are registered in order to remember the whole communication line and, more importantly, to avoid them having to say things twice. It creates a sense of trust with our clients.”

TESTIMONIALS

from clients, counsellors and stakeholders

Navigatie

Contact Info